Frequently Asked Questions
1.1 Returns & Exchanges
How do I return my purchase?
Please see our full returns policy with instructions here.
1.2 Brands & Stock
The item I want is out of stock. What shall I do now?
Kindly contact our Customer Service for enquiries.
Do you place items on back order?
No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the Customer Service Team to arrange a store credit or refund if we are unable to source the item from elsewhere.
Can I place an item on hold for purchase at a later date?
Sorry, but we do not offer this option.
How do I know if you carry a certain brand?
Please type the name of the brand you are searching for into our search toolbar to view the items from that brand.
When can I expect new products to be listed on your website?
Kindly contact our Customer Service for enquiries.
How can I provide feedback about a product?We look forward to hearing feedback about our products. You can send your feedback by clicking on the ‘Ask Us Now’ button on the left hand side of the website or:
Phone: 03 2614 4168
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact Customer Service.
I need personal assistance with my order. Who can I contact?
Customer Service will be happy to assist you with your order. Please e-mail us at email@example.com
How do I start a new account?
Please click on 'My account', which is located on the top right hand side of the page. You will then be prompted to a new page where you will find 'New buyers' on the left hand side. Click 'create a new account' and fill in your details as requested before clicking 'submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
How do I update my details on my account?
Please click on the ‘My Account’ tab at the top right hand side of the page. Scroll down to find your account information as well as ‘Edit’ next to ‘Contact Information’. Click on ‘Edit’, then change your details as needed, and finally, click the ‘Save’ button to ensure your details have been saved.
I'm having problems ordering through your website. What can I do?
Our website is best viewed with Internet Explorer, Mozilla Firefox & Google Chrome. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact Customer Service on 03 2614 4168.
How do I unsubscribe from your mailing list?
At the bottom of an email sent to you by LAZADA, you will find an 'Unsubscribe to Newsletter' button. By clicking this button, you will be unsubscribed to future LAZADA communications.
Where can I get help if I need it?
Please contact Customer Support at firstname.lastname@example.org or contact: 03 2614 4168
What are cookies? Do I need to enable cookies in my browser?
Cookies are the name of small amounts of data that is sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.
Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'logout' link in the top right hand corner of the page.
What payment types do you accept?
LAZADA offers the following payment methods:
1. Credit Cards: Visa & Mastercard
3. iPay88 - Affiliate banks include:
4. Cash on Delivery -
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment. LAZADA payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact Customer Service who will notify the IT department of technical difficulties.
How do I use my store credit?
If you have been issues store credit, you will have received a voucher number. Please type this voucher number into the allocated field upon checkout to have the credit amount deducted from your retail price. Your Store Credit is valid for 90 days
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact Customer Service to confirm the placement of your order.
Are your prices in Malaysia Ringgit (MYR)?
All pricing is in Malaysian Ringgit.
Does your prices include taxes?
All prices are inclusive of taxes.
1.6 Store Credit & Vouchers
What is store credit and how do I get it?
A customer can receive store credit on returns. Store credit can be used for future purchases made through the website.
Please note that store credit is only granted once returned items have been processed by Quality Control who will confirm any proposed fault(s) in items or deem the item to be unworn and in original condition.
1.7 Privacy & Security
How do I know it is safe to shop with you?
We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see "LAZADA Privacy Statement".
Do you keep my credit card details?
We do not store your credit card details.
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy see "LAZADA Privacy Statement".
1.8 About the Company
How can I learn more about LAZADA.com.my?
Welcome to Lazada,Malaysia's premier online destination for electronics and accessories. We bring you the largest selection of the world's best electronic brands at best prices to your doorstep.
Our easy-to-navigate portal offers unparalleled convenience with fast shipping within Malaysia (including Sabah and Sarawak). All regions of Malaysia are eligible for free delivery. Most customers receive their orders within five days of order submission.
Please check back frequently for new products as we are constantly expanding our range. Stay tuned for new exciting product categories to be added. You can follow us on Facebook and Twitter to stay updated on the latest trends, offers, and LAZADA news.
Join us in revolutionizing the shopping experience in the Malaysia.
Our world class customer service team can be contacted via email at email@example.com,my or by phone at 03 2614 4168.
2. Shipping & Delivery
How long does it take for delivery?
LAZADA aims to deliver all purchases within 1 - 5 business days.
Can my parcel be delivered to an office address?
Yes, your parcel can be delivered to an office address. Please enter the address along with your full name upon checkout.
What is the postage & handling charge on orders?
A shipping fee may be applied depending on your order, but all regions of Malaysia are eligible for free delivery. Please consult our Shipping and Returns policy for further information.
My items haven't arrived yet. What can I do?
Please allow at least 4-7 business days for your order to arrive. If you have any concerns, please do not hesitate to contact Customer Service on 03 2614 4168.
Do you ship internationally?
Unfortunately, we are currently only shipping within Malaysia.
3. Order Status
What is the status of my order?
You should receive your purchase within 4-7business days of ordering your item. If you have chosen to pay by COD (Klang Valley area only), you will receive a phone call to confirm a time of delivery of your purchase. For any method of payment, if you have any questions or concerns, please do not hesitate contact Customer Service on 03 2614 4168.