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Help Center - Vouchers & Promotions

How do I use my voucher?

Vouchers can only be used during checkout.

  1. At Payment step, you will find a voucher code box under Order Summary (on the right side of the page)
  2. To use your voucher code, enter it in the voucher code box and click "Use Voucher"
  3. A corresponding deduction will be applied to your total amount


Please note that you may need to log in to your account in order to use your voucher. Make sure to check if the voucher has been applied to your purchase before submitting the order.

Please also note that vouchers sometimes have a minimum spend associated to them, and as such might cause your code to be invalid depending on the size of your shopping cart.

Can I use a voucher for my existing order?

We are unable to add the voucher code for you within the system.
Voucher codes must be entered when you are at Payment step during checkout.

Do I need a Lazada account to use vouchers?

Yes. You may be required to log in to your Lazada account in order to use vouchers.

To register for an account, kindly follow these 3 easy steps:

  1. Go to www.lazada.com.my/customer/account/create/
    Or click on Login & Signup in the top right corner of the page and choose "Sign Up Now"




  2. Fill in the details
  3. Click "Submit"

An email will be sent to you to notify your successful registration.

What is the minimum purchase of a Newsletter voucher?

Newsletter voucher requires a minimum purchase of RM 100.

You need to log in to your account in order to use this voucher. Please note that the email you use for account login should be the one to which we sent your voucher code.

Can I use different vouchers at the same time?

You can only use 1 voucher/ voucher code per transaction.

How long is my voucher valid?

It varies. The expiration date is always displayed on your vouchers/ voucher codes.

Generally, vouchers/ voucher codes are valid for 30 days or less. The 30 days starts from the day you are notified that you have received a voucher.

If you receive a voucher code via email, the expiry date of the vouchers/ voucher codes will be indicated in the email.

What happens if my voucher expires?

An expired voucher/ voucher code is no longer valid. But don't worry, we will remind you to use your gift before it expires.

Why do I get a message saying my voucher is invalid while trying to use it during checkout?

Each voucher may have different terms on minimum purchase and expiry period.

Please make sure your voucher is still valid and your order amount exceeds the minimum spend required.

What are the Terms and Conditions for Voucher Usage?

The following terms and conditions (T&Cs) apply to your use and redemption of promotional vouchers or voucher codes, where such vouchers are offered for no consideration (according to Voucher Terms & Conditions)

How can I know about the promotions/ sales Lazada offers?

You can subscribe to our Newsletter to hear about all the latest promotions, get updates on the hottest new arrivals and enjoy exclusive voucher offers.

Also you can check out our new deals and promotions right on our homepage www.lazada.com.my.

Why didn't I receive my free gifts?

Our merchants decide on the maximum value of their gifts. In some cases, you may not receive your free gift as it is 'first come first serve' basis while stocks last.

What is Mastercard Monday Promotion?

This promotion is only valid on Mondays for Mastercard holders (credit & debit), and not valid with any voucher and store credit usage.

What is BCard and how does it work?

BCard is a premier lifestyle and brand-focused reward programme which allows members to collect points and redeem them at participating outlets. You can earn 1 BPoint for every RM1.00 spent at www.lazada.com.my

How do I earn BPoints from Lazada?

Simply enter your 16 digits BCard number at the order confirmation page and click “Add Points”.

NOTE: BPoints cannot be added if you make a purchase using Mobile App.

Can I exchange my BPoints for cash?

No, you can't. BPoints can only be used for redemption purposes.

Can I redeem my BPoints at Lazada website?

No, you can't. Redemption BPoints is currently available at BCARD website. Please visit www.bcard.com.my.

Will I get my BPoints immediately after making my purchase?

Your BPoints will be recorded into your BCard account 45 days after your date of purchase.

Is there an expiry date to my BPoints?

Your BPoints will expire 36 months after issuance, on a first in first out basis.

Can I keep track of my BPoints expiry?

To track your BPoints expiry, you can simply login to BCard website at www.bcard.com.my or contact BCard call centre at 03-2119 2999.