Terms & Conditions
Lazada Quality Guarantee highlights Lazada’s commitment to product care.

Brand Authenticity
- All milk formula products covered under Lazada Quality Guarantee are 100% authentic

Product Freshness
- All milk formula SKUs covered under Lazada Quality Guarantee have minimum 6 months to expiry.

How do I know if a milk formula product is covered under the Lazada Quality Guarantee?
Look out for this seal 

If you receive any product that doesn't meet the above conditions, Lazada will give you a 200% refund*.

Please snap a photo of the proof (photo of product + invoice), state your order number and email to asklaz@lazada.com.my  
*Please contact Lazada Customer Care Hotline during working hours at 03 8601 1888 and state that you would like a refund as per Lazada Milk Quality Guarantee
Mon - Fri: 08.00 am to 09.00 pm
Weekends and Public Holidays: 9.00am - 6.00pm

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